We offer refund subject to following terms. Your right to cancel can be exercised in writing by using the address at the bottom of the page. You may return items within 30 days of delivery for a full refund.
1. If you have a problem with your order, you must inform us with-in 7 working days of receipt of goods. The buyer then has 30 days to return the item back to us. The buyer is to bear the cost of returning goods. If the problem is our own error, the cost of returns will be refunded.
2. You order the wrong item, not a problem, don’t open it send it back we will swap it for you. The buyer pays the return postage cost.
3. It is buyer’s responsibility to check all the details before buying. If unsure please talk to us first
4. Let us know by (send us a message) so that we expect the item back.
5. We will hold the item until postage is paid to send it back. If we don’t hear from you within 30days we will discard the item.
6. Many issues with a purchase can be resolved by talking to us so feel free to call us on 0121 389 1740 or alternatively you can write to us at the below address.
It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.
We will offer either a repair, exchange or refund if the fault occurs within 30 days of purchase (or delivery or installation). If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service*. In all cases we reserve the right to inspect the product and verify the fault.
For a refund or exchange, the product must be in otherwise ''as new'' condition, complete with any accessories and free gifts offered and if possible, with the original box and packaging.
If a DVD, CD, or software item is faulty under guarantee we will happily exchange it for the same title or offer a refund.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as non-rechargeable batteries and ink cartridges are covered by guarantee for 3 months after delivery.
*Often repairs will be carried out by the manufacturers’ own repair agents with whom we have arrangements in place to ensure your product is repaired by skilled and qualified engineers. If we refer you to such a repair center when you call us, please be assured this is only in the best interest to get you up and running again. If you’re not happy with their service we urge you to let us know.
** Excludes goods delivered direct from the Manufacturer
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.